AI front desk for pilates studios — books reformer sessions, manages waitlists, answers class questions 24/7.
AI SMS that sends class reminders, manages waitlists, handles package renewals, and books sessions — 24/7 with under 30-second response times.
Meet members where they prefer to communicate — their texts. Our AI responds instantly to SMS inquiries, sends class reminders with prep instructions, manages waitlist notifications, alerts members about package renewals, and handles cancellation policy questions. No more missed messages or delayed follow-ups that cost you bookings.
78% of consumers prefer texting businesses over calling. For prospective members juggling work and family — wanting to squeeze in a reformer class or try that intro offer they saw online — texting is the path of least resistance. They reach out to three studios and book with the first one that responds. Without AI, that first responder is rarely you.
Our AI SMS doesn't send generic auto-replies. It has actual conversations — understanding whether someone wants a single drop-in class or an unlimited membership, providing details about your class types and pricing, explaining your cancellation policy, managing waitlist additions when popular reformer slots fill up, and guiding each client naturally toward booking.
Beyond booking, AI sends class reminders ("Your reformer session with Sarah is at 10 AM — remember your grip socks!"), notifies waitlisted members when a spot opens, alerts clients when their class pack is running low, and follows up after class requesting a Google review. That 9 PM text asking "Do you have morning reformer classes?" gets answered instantly instead of sitting until morning when the prospect has already booked elsewhere.
Features
Prospective members get a response in under 30 seconds — before they contact your competitor. Buying intent is highest immediately after they discover your studio.
Automated day-of reminders with instructor name, class details, and prep instructions: "Wear grip socks and arrive 5 minutes early." Fewer no-shows, fuller classes.
When a spot opens in a popular reformer or barre-fusion class, AI instantly notifies waitlisted members and books the first to confirm — keeping every slot filled.
AI reminds members when their class pack is running low or membership renewal is approaching — driving retention without manual outreach from your team.
Members book classes and private sessions entirely via text. AI checks availability, offers time slots, confirms booking — no phone call or website visit needed.
AI explains your late-cancel and no-show policies clearly, processes cancellations within the allowed window, and offers rescheduling options to retain the booking.
Real conversation flow — from inquiry to booked in under 2 minutes
The Process
A client texts your studio number with a class question, booking request, or cancellation. AI receives it instantly, no matter the time.
Natural language processing identifies intent. First-time inquiry? Class booking? Waitlist request? Cancellation? AI knows how to respond and guide the conversation.
AI sends a personalized, helpful response in under 30 seconds. Continues the conversation naturally until the client's need is met or session is booked.
Class booked directly into Mindbody, Mariana Tek, or your scheduling system. Client gets a confirmation text with date, time, instructor, and what to bring.
Real Scenarios
A prospective member texts "Do you have beginner reformer classes?" at 9 PM on a Sunday. AI responds instantly with your schedule, pricing, and intro offer — then books a Tuesday morning session before the client has opened a competitor's website.
A member cancels their spot in the sold-out Saturday 9 AM reformer class. AI immediately texts the three waitlisted members: "A spot just opened in Saturday's 9 AM reformer with Sarah. Reply YES to claim it." First responder gets the slot, class stays full.
A member has two classes remaining on their 10-class pack. AI texts: "You have 2 sessions left on your reformer pack. Renew now and get 10% off your next 10-pack." The member renews before their last class — retention preserved without a single manual follow-up.
Compare
Client Results
“We used to get Google Ads leads and respond hours later — by then they'd booked with another studio. Now AI responds in seconds. Our text-to-booking rate went from 12% to 48%.”
“AI class reminder texts changed everything. Members get confirmations with what to bring and where to park. Front desk call volume dropped 60% and our no-show rate went from 18% to under 7%.”
“The waitlist notifications alone are worth it. We used to have empty spots in sold-out classes because we couldn't notify people fast enough. Now AI fills cancellations in under 5 minutes.”
Everything you need to know before getting started.
Auto-replies send the same canned message to everyone. AI SMS has actual conversations — understanding questions, providing specific answers about your class types and pricing, managing waitlists, and guiding each client toward booking based on their needs.
When a member cancels a class, AI instantly texts everyone on the waitlist in order. The first person to confirm gets the spot. If they don't respond within your configured window, AI moves to the next person. No manual coordination needed.
Yes. AI knows your cancellation window (e.g., 12 hours before class), explains the policy clearly, processes cancellations within the allowed window, and offers rescheduling alternatives for late cancellations to retain the booking.
AI integrates with your booking software — Mindbody, Mariana Tek, WellnessLiving, Vagaro, or Glofox — and sends automated reminders before each class with instructor name, studio location, and what to bring.
Both. AI handles new inquiries AND manages existing member communications — class reminders, waitlist notifications, package renewal alerts, booking confirmations, and re-engagement for lapsed members.
Yes. AI SMS works with your existing business number so clients don't need to learn a new contact. Alternatively, we can set up a dedicated SMS line if you prefer to keep channels separate.
Most pilates studios are live with AI SMS within 24 hours. We configure your class types, pricing, schedule, cancellation policies, and booking flows during onboarding.
Book a personalized demo and go live in 7 days.